About our Operations Team
Combining service delivery, customer support, planning and ops, processes and facilities, our Operations department is all about streamlining processes, increasing productivity and delivering a first class service.
Service Delivery
Our Service Delivery team plays a vital role in ensuring eSIM Go delivers seamless services to every partner. They’re responsible for a vast range of tasks; leading on project management, tracking KPIs and keeping a close eye on budgets. This team is all about making sure every customer experience is the best it can possibly be, by delivering top-notch services that meet and exceed demands.
Each team member is highly skilled in what they do and passionate about making every interaction with eSIM Go a positive one.
Customer and partner support
Focusing on keeping our partners and their end-users happy, the Customer and Partner Support team thrive on delivering a personal, friendly and hassle-free service. From troubleshooting technical issues and explaining product features to managing feedback and customer support tickets, we’re committed to creating seamless experiences.
To us, every question is important, and we’ve made it our mission to ensure everyone we work with feels heard, valued, and cared for. If you’ve got strong communication skills, are great at building relationships and love solving problems, we want to hear from you!
Planning and Operations
The Planning and Operations team are responsible for ensuring the smooth running of day-to-day operations, so everything runs like clockwork.
In our world, meticulous planning and attention to detail are everything. Whether it's crafting strategic roadmaps, optimising processes, or navigating through the unexpected twists and turns, our team is always one step ahead, turning challenges into opportunities. We celebrate victories, learn from setbacks, and grow together.
Processes and documentation
Behind every great business is a unique set of systems and documents that improve business performance and operational agility. Our Processes and Documentation team work behind the scenes to keep everything running smoothly, learning from successes and roadblocks to refine processes.
The team ensures every stakeholder has a clear understanding of what’s expected of them, developing a toolkit of documents that translate complexity into simplicity. If you’re highly organised and meticulous and love creating processes, solving problems and removing barriers, this could be the perfect opportunity for you.
Facilities and workspace
Welcome to the heart and soul of every eSIM Go workspace – our incredible Facilities Team. This dedicated group of individuals work tirelessly behind the scenes to ensure every inch of our workspace is a haven of productivity and comfort. They’re the unsung heroes who can transform a simple building into a bustling hive of activity, dealing with everything from changing light bulbs to managing office fit-outs. As well as making every office welcoming and productive, they also facilitate easy remote working, empowering our people to meet and collaborate both virtually and in shared physical spaces.
They understand that a comfortable, collaborative environment is key to productivity and happiness, so they work hard to turn every facility into a home from home. From making sure everyone is greeted with a warm smile to creating an environment to watering the plants, this is a team that creates spaces where people can thrive, create and build a bright future together.